Author Archive | Dustin Walling

Boost Employee Engagement in Just 30 Minutes per Month

I’m going to admit right now that that title is slightly misleading, but only slightly. You really do have the power to make a measurable, positive impact on employee engagement. The secret is for you to spend as little as 30 minutes with each employee that you directly manage at least once a month. These mini-meetings, called […]

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How to Use a Customer Survey to Improve Performance

Before the customer survey was conducted, another exercise took place, and as it did, the CEO squirmed in his chair. The consultant took a group of employees and asked them, one by one on video tape, a series of questions. Here’s an example. “Why do your clients value you?” came the question. “Because of our […]

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