Author Archive | Andy Uskavitch

Got Leaders?

So who’s an author whose books I most look out for? Mark Miller is right about the top of the list. His new book, Leaders Made Here, was just released and I happen to be hosting his blog this week. So many leadership books talk about theories . . . sorry, dozed off there for […]

Continue Reading

Who Are Your Employees Playing For?

This week, we’re celebrating the paperback release of the 2014 best-seller, Why Motivating People Doesn’t Work…and What Does, by Susan Fowler. I liked it so much when it first came out that I just got done reading it again. The “traditional” ways of motivation just don’t cut it anymore. Through real life examples and process Susan […]

Continue Reading

Surprise Me!

Chip Bell has done it again! I so anticipate getting his newest book releases in the mail and his newest, Kaleidoscope: Delivering Innovative Service That Sparkles, was worth waiting for. Chip’s writing style of giving us inspiring stories of actual people and organizations getting customer service right makes reading interesting and thought-provoking. Even if you’re not […]

Continue Reading

A Leadership Kick in the A**

Do leaders sometimes need a kick in the ass? You bet they do . . . even if they don’t think so. I’m referring to the new book, A Leadership Kick in the Ass, by Bill Treasurer. It’s been awhile since my last post but a perfect time to start up again. I’ve been waiting […]

Continue Reading

Embrace Millennials as the Opportunity They Are

Today’s guest post comes from Dan Negroni, author of the new book, Chasing Relevance. Check out my Monday blog for my great review. Embrace Millennials as the Opportunity they are             A massive shift is taking place in the workplace and marketplace. Millennials—currently representing 36% of the workforce—will be 75% of your employees and customers […]

Continue Reading

Leading Valiantly in Healthcare

Healthcare leaders are typically a different type of breed from say, manufacturing, financial, or retail leaders.  There is more often than not, a much bigger sense of intrinsic motivation.  But even that begins to take a back seat sometimes. If you are new to healthcare – it is never too early to start charting your […]

Continue Reading

To Tell Em Or Not

Customers react to bad service in many different ways.  The two main ways are to either talk to a supervisor or just leave without telling anyone.  Which would you rather have happen at your organization? If an upset customer leaves without telling anyone, you’re probably not going to see that person again . . . and […]

Continue Reading

Hacking Leadership – Book Review

“The best way to approach personal and professional development is to always stay in the learning zone.”  This is one of my favorite quotes from MikeMyatt’s new book, Hacking Leadership: the 11 Gaps Every Business Needs to Close and The Secrets to Closing Them Quickly. As the title eludes, Mike talks us through the 11 […]

Continue Reading

Military Leadership

In honor of those who have served in our United States Military and who I have served with, I’m going to take this post opportunity to share some military leadership quotes: The day Soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can […]

Continue Reading

Promises, Promises

Trust, honesty, integrity . . . a promise is a promise. For those “leaders” who don’t have those three things, promises will never mean a thing to employee’s.  You’ve probably heard of “the boy who cried wolf”?  The more lies he told, the more no one believed him, until it was too late.  Same thing […]

Continue Reading