Author Archive | Andy Uskavitch

Goals of KPIs? Why Your Culture Needs Both

I think this may be my most anticipated book of the year so far. Culture Works: How to Create Happiness in the Workplace, by Kris Boesch, is for every CEO and HR Director out there. You CANNOT have ultimate success without a great culture. I know. I’ve worked at places that don’t have it. I’m […]

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Plan Every Day in Advance

What a fantastic guest blogger I have today. Brian Tracy has been a huge influence to so many people in achieving personal and business goals. His 3rd edition (out this week) of Eat That Frog is just one part of that mold. Here’s a great book that’s going to help you to stop that procrastinating. […]

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Got Leaders?

So who’s an author whose books I most look out for? Mark Miller is right about the top of the list. His new book, Leaders Made Here, was just released and I happen to be hosting his blog this week. So many leadership books talk about theories . . . sorry, dozed off there for […]

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Who Are Your Employees Playing For?

This week, we’re celebrating the paperback release of the 2014 best-seller, Why Motivating People Doesn’t Work…and What Does, by Susan Fowler. I liked it so much when it first came out that I just got done reading it again. The “traditional” ways of motivation just don’t cut it anymore. Through real life examples and process Susan […]

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Surprise Me!

Chip Bell has done it again! I so anticipate getting his newest book releases in the mail and his newest, Kaleidoscope: Delivering Innovative Service That Sparkles, was worth waiting for. Chip’s writing style of giving us inspiring stories of actual people and organizations getting customer service right makes reading interesting and thought-provoking. Even if you’re not […]

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Leading Valiantly in Healthcare

Healthcare leaders are typically a different type of breed from say, manufacturing, financial, or retail leaders.  There is more often than not, a much bigger sense of intrinsic motivation.  But even that begins to take a back seat sometimes. If you are new to healthcare – it is never too early to start charting your […]

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To Tell Em Or Not

Customers react to bad service in many different ways.  The two main ways are to either talk to a supervisor or just leave without telling anyone.  Which would you rather have happen at your organization? If an upset customer leaves without telling anyone, you’re probably not going to see that person again . . . and […]

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Hacking Leadership – Book Review

“The best way to approach personal and professional development is to always stay in the learning zone.”  This is one of my favorite quotes from MikeMyatt’s new book, Hacking Leadership: the 11 Gaps Every Business Needs to Close and The Secrets to Closing Them Quickly. As the title eludes, Mike talks us through the 11 […]

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Military Leadership

In honor of those who have served in our United States Military and who I have served with, I’m going to take this post opportunity to share some military leadership quotes: The day Soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can […]

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Promises, Promises

Trust, honesty, integrity . . . a promise is a promise. For those “leaders” who don’t have those three things, promises will never mean a thing to employee’s.  You’ve probably heard of “the boy who cried wolf”?  The more lies he told, the more no one believed him, until it was too late.  Same thing […]

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