Archive | February, 2017

Who Are Your Employees Playing For?

This week, we’re celebrating the paperback release of the 2014 best-seller, Why Motivating People Doesn’t Work…and What Does, by Susan Fowler. I liked it so much when it first came out that I just got done reading it again. The “traditional” ways of motivation just don’t cut it anymore. Through real life examples and process Susan […]

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Surprise Me!

Chip Bell has done it again! I so anticipate getting his newest book releases in the mail and his newest, Kaleidoscope: Delivering Innovative Service That Sparkles, was worth waiting for. Chip’s writing style of giving us inspiring stories of actual people and organizations getting customer service right makes reading interesting and thought-provoking. Even if you’re not […]

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