The ONE Thing, And The ONLY Thing We Know For Sure About Leadership Effectiveness By Robert Bacal There are dozens, if not hundreds of leadership models that “explain” what constitutes effective leadership. And hundreds of books. However, if we step back a bit, what do we really know for sure about effective leadership? Actually, almost […]
Archive | December, 2013
Like parents protecting children, your team decides what you can handle. You think you’ve got the whole story. How to get your team to tell you the truth.
Customers react to bad service in many different ways. The two main ways are to either talk to a supervisor or just leave without telling anyone. Which would you rather have happen at your organization? If an upset customer leaves without telling anyone, you’re probably not going to see that person again . . . and […]
Don’t operate in the dark. If you’re team’s not telling you the whole story look within. How to get your team to tell you the truth.
Guest post By Russell Raath: There are many descriptors for the world we live in. Volatile, complex, global, flat, uncertain, unpredictable, and on. But I would suggest that it is Fast Change that defines our world more than any other word or phrase, and our greatest challenge has become living with it and learning to […]
What are the most cherished gifts you have ever received? For me that list is easy. They are the most thought-filled gifts and probably some of the least expensive ones I’ve been given. There is the Christmas stocking my parents purchased for me when I was four months old because they could not afford any […]
A couple of weeks back I wrote a piece titled ‘Culture Management is Not Just for Senior Leaders’. After giving it some thought I decided to return to that topic with a look at what I consider to be action steps to reliably establish and maintain the culture you want in your business. So here […]
“The best way to approach personal and professional development is to always stay in the learning zone.” This is one of my favorite quotes from MikeMyatt’s new book, Hacking Leadership: the 11 Gaps Every Business Needs to Close and The Secrets to Closing Them Quickly. As the title eludes, Mike talks us through the 11 […]
Two weeks ago most of you came back from the Thanksgivukkah holiday excited for this crazy, magical, and busy time of year…and I came back with the flu. I was completely surprised as I’m not one to get sick very often. As I was recuperating, spending plenty of time in bed (i.e., missing deadlines, going […]
Leadership Development For Informal Leaders, by Robert Bacal Some Pitfalls To Consider When Thinking About Developing An Informal Leader In Understanding Informal Leaders In An Organization (and Benefiting From Them) we provided a brief overview of the power of informal leaders in organizations. It makes sense for formal leaders to recognize the pivotal roles these “influence […]