Archive | December, 2013

To Tell Em Or Not

Customers react to bad service in many different ways.  The two main ways are to either talk to a supervisor or just leave without telling anyone.  Which would you rather have happen at your organization? If an upset customer leaves without telling anyone, you’re probably not going to see that person again . . . and […]

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Fast Change: The co-organization of Business

Guest post By Russell Raath: There are many descriptors for the world we live in. Volatile, complex, global, flat, uncertain, unpredictable, and on. But I would suggest that it is Fast Change that defines our world more than any other word or phrase, and our greatest challenge has become living with it and learning to […]

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Having the Culture You Want Takes Intentional Action

A couple of weeks back I wrote a piece titled ‘Culture Management is Not Just for Senior Leaders’. After giving it some thought I decided to return to that topic with a look at what I consider to be action steps to reliably establish and maintain the culture you want in your business. So here […]

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Hacking Leadership – Book Review

“The best way to approach personal and professional development is to always stay in the learning zone.”  This is one of my favorite quotes from MikeMyatt’s new book, Hacking Leadership: the 11 Gaps Every Business Needs to Close and The Secrets to Closing Them Quickly. As the title eludes, Mike talks us through the 11 […]

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Your No-Fail Guide to Surviving the Holidays

Two weeks ago most of you came back from the Thanksgivukkah holiday excited for this crazy, magical, and busy time of year…and I came back with the flu. I was completely surprised as I’m not one to get sick very often. As I was recuperating, spending plenty of time in bed (i.e., missing deadlines, going […]

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How To Foster Existing INformal Leaders In Your Organization

Leadership Development For Informal Leaders, by Robert Bacal Some Pitfalls To Consider When Thinking About Developing An Informal Leader In Understanding Informal Leaders In An Organization (and Benefiting From Them) we provided a brief overview of the power of informal leaders in organizations. It makes sense for formal leaders to recognize the pivotal roles these “influence […]

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