Archive | August, 2011

Temporal Orientations: Time Matters in Planning

“Planning advocates provide little assistance to the administrator in meeting these challenges. Vague statements about planned change, elaborate schematic drawings of the planning function, diverse planning models, and five-year plans that are in fact “shelf-documents” created for evaluation agencies or for year-end reports offer minimal assistance to top-level managers as they respond to internal and […]

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Leadership and Blame

In the world of leadership where the traits of accountability and personal responsibility are so highly regarded, I have one question? What’s with all the finger pointing? One of my pet peeves is coming across leaders who think they’re always right, and that any problem, or challenge that arises must clearly be the fault of […]

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Can’t Get Enough Leadership: Book Notes & Coaching Tips

With so much structural change happening within the world economy, people recognize that we need leaders more than ever before. Developing commitment in a world of “free agents” and “volunteer” talent is not an easy assignment.. and.. will require effective leadership skills. Leadership is basically an interactive conversation that pulls people toward becoming comfortable with […]

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5 Ways to Maintain the Status Quo During Times of Change

No, really, the title of this post isn’t meant to be sarcasm. The idea came form a recent email from a reader, titled “Maintaining the Momentum”. Mr. McCarthy, I just read your post on Organizational Change and was very thankful for the tips. I have already spoken with my boss and we are going to […]

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Becoming a Character Based Leader

Character Based Leadership is the conscious choice to be an Ambassador – To place the greater good, the purpose of the organization and the needs of others about your own desires. It starts with a decision to lead with integrity, the understanding that everything you do is observed and evaluated by others as either authentic […]

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Guestology – Know Your Customers

I had the great privilege of attending Disney Institutes Approach to Quality Service a few months ago. What a great experience. They’ve really got this customer thing down. For one thing – customers are GUEST’S. One of the keys to great service is treating people the way you’d treat guests in your own home. Treat […]

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